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Privacy Policy
Version: 2.0
Last updated: 14th May 2026


This Privacy Policy explains how Vereus Group Ltd collects, uses and protects personal data.
Vereus Group Ltd is a company registered in Scotland under company number SC839263. Our registered office is Office 19 Rosyth Business Centre, 16 Cromarty Campus, Rosyth, Fife, Scotland, KY11 2YB.
In this policy, “Vereus”, “we”, “us” or “our” means Vereus Group Ltd.


1. What this policy covers
This policy applies to personal data we collect and use when you:

  • visit our website;

  • contact us;

  • book a demo or sales call;

  • become a customer;

  • use the Vereus platform;

  • receive support from us;

  • receive marketing from us;

  • interact with us on social media; or

  • otherwise deal with us in a business context.

 

This policy mainly covers personal data where Vereus acts as a controller. Where we process personal data on behalf of a customer through the Vereus platform, we usually act as processor and our Data Processing Agreement applies.


2. Business use only
Vereus is designed for business customers. We do not intentionally provide the platform to consumers.
However, we may process personal data relating to individuals who work for, represent or are connected with our customers, prospects, suppliers and other business contacts.


3. Personal data we collect
We may collect and use the following types of personal data:
Account and contact data

  • name;

  • business email address;

  • business phone number;

  • job title;

  • company name;

  • billing address;

  • account login details;

  • user role and permissions; and

  • communication preferences.

Customer and billing data

  • subscription details;

  • payment status;

  • invoices;

  • billing contact details;

  • account history;

  • contract and proposal details; and

  • customer support history.

Platform usage data

  • login activity;

  • feature usage;

  • credit usage;

  • AI action history;

  • technical logs;

  • device and browser information;

  • IP address;

  • error logs;

  • audit logs; and

  • security-related activity.

Support and communication data

  • emails, calls, tickets and messages you send to us;

  • information provided during onboarding or support;

  • feedback;

  • survey responses;

  • call notes; and

  • records of our communications with you.

Marketing and sales data

  • marketing preferences;

  • demo requests;

  • event attendance;

  • campaign engagement;

  • website form submissions;

  • website analytics;

  • email opens and clicks where available;

  • sales pipeline notes; and

  • information from public business sources.

Website and cookie data

  • IP address;

  • browser type;

  • device type;

  • pages visited;

  • time spent on pages;

  • referral source;

  • cookie identifiers; and

  • consent preferences.

More information is available in our Cookie Policy.

 

4. Customer-uploaded data
Customers may upload or process data through the Vereus platform, including lead lists, business contacts, prompts, campaign data, images and other business information.
Where this data contains personal data and is uploaded by a customer, the customer is normally the controller and Vereus is normally the processor.
The customer is responsible for ensuring that it has the right to upload and use that data through the platform.

 

5. How we collect personal data
We may collect personal data:

  • directly from you when you complete forms, contact us, create an account or use the platform;

  • from your employer or organisation;

  • from other users on your account;

  • from payment, CRM, support and platform tools;

  • from public business sources, such as company websites and professional profiles;

  • from cookies and similar technologies;

  • from connected third-party platforms; and

  • from suppliers, partners or referral sources.

 

6. How we use personal data
We may use personal data to:

  • provide the Vereus platform;

  • create and manage customer accounts;

  • onboard customers;

  • provide support;

  • process subscriptions, billing and payments;

  • manage credits and usage;

  • monitor platform performance;

  • maintain security;

  • detect and prevent misuse;

  • troubleshoot errors;

  • improve the platform;

  • communicate with customers and users;

  • respond to enquiries;

  • send service messages;

  • send marketing communications where permitted;

  • manage sales opportunities;

  • keep business records;

  • comply with legal obligations;

  • enforce our terms; and

  • protect our rights, users, customers and platform.

 

7. Lawful bases for processing
We rely on different lawful bases depending on the context.
Contract:
We use personal data where needed to enter into or perform a contract, including providing the platform, managing accounts, processing subscriptions and providing support.
Legitimate interests:
We may use personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by individual rights and freedoms.
Our legitimate interests include:

  • running and improving our business;

  • providing and improving the platform;

  • supporting customers;

  • securing the platform;

  • preventing misuse;

  • managing business relationships;

  • sending B2B marketing where lawful;

  • understanding website and platform usage;

  • managing sales activity; and

  • protecting our legal and commercial interests.

Consent:
We rely on consent where required, such as for certain cookies, optional marketing preferences or other activities where consent is the appropriate basis.
You can withdraw consent at any time.
Legal obligation:
We may use personal data where needed to comply with legal obligations, including tax, accounting, corporate, regulatory and data protection obligations.

 

8. Marketing communications
We may send business-to-business marketing communications to business contacts where permitted by law.
You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us.
We will not sell your personal data to third parties.

 

9. AI and automated processing
Vereus uses AI technologies to provide platform functionality.
Where customers use the platform, AI may process prompts, instructions, campaign data, content, business contact information and other Customer Data to generate draft outputs or complete AI actions.
We do not use customer-uploaded assets to train or improve the platform unless the customer expressly agrees in writing.
We may use aggregated, anonymised or statistical information to understand and improve platform performance, provided it does not identify individuals or customers.
We do not use solely automated decision-making that produces legal or similarly significant effects about individuals through our own controller activities.

 

10. Who we share personal data with
We may share personal data with:

  • cloud hosting providers;

  • database and infrastructure providers;

  • AI model and technology providers;

  • payment processors;

  • CRM providers;

  • email and communication providers;

  • analytics providers;

  • support and ticketing tools;

  • professional advisers;

  • insurers;

  • regulators, courts or public authorities where required;

  • suppliers and contractors who help us operate our business; and

  • business purchasers, investors or group companies if our business changes ownership or structure.

Where service providers process personal data on our behalf, we require appropriate safeguards and contractual protections.

 

11. Subprocessors and AI providers
The Vereus platform may use multiple subprocessors, including AI model providers and technical infrastructure providers.
These providers help us deliver hosting, storage, AI processing, analytics, security, payments, support and other platform functions.
We may update our subprocessors from time to time. A current list can be made available on request or published separately.

 

12. International transfers
We are based in the United Kingdom and intend to host Customer Data in the United Kingdom.
However, some service providers and technology partners may process personal data outside the UK.
Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place where required by data protection law.

 

13. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes described in this policy.
Typical retention periods include:

  • account data: for the duration of the customer relationship;

  • customer platform data: for the subscription term and up to 30 days after account closure, unless otherwise required;

  • billing and tax records: usually up to 6 years;

  • support records: for as long as needed to manage the relationship and improve support;

  • marketing data: until you unsubscribe or we no longer need it;

  • website analytics: according to the relevant cookie or analytics retention period; and

  • legal records: for as long as needed to protect our rights or comply with law.

Backups may retain data for a limited period before deletion in line with normal backup cycles.

 

14. Security
We use reasonable technical and organisational measures to protect personal data.
These may include access controls, authentication, encryption where appropriate, secure hosting, monitoring, backups, staff confidentiality obligations and security procedures.
No online service can be guaranteed to be completely secure. Customers and users are responsible for keeping login details secure and managing account access appropriately.


15. Your rights
Depending on the circumstances and applicable law, individuals may have the right to:

  • access their personal data;

  • correct inaccurate personal data;

  • request deletion;

  • restrict processing;

  • object to processing;

  • request data portability;

  • withdraw consent; and

  • complain to a data protection authority.

You have an absolute right to object to your personal data being used for direct marketing.
If your personal data is processed by us on behalf of a customer, we may need to refer your request to that customer.

 

16. Complaints
If you have concerns about how we use personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.

 

17. Contact us
For privacy questions or rights requests, contact:
Vereus Group Ltd, Office 19, Rosyth Business Centre, 16 Cromarty Campus, Rosyth, Fife, Scotland, KY11 2YB
Email: support@vereus.co.uk


18. Changes to this policy
We may update this Privacy Policy from time to time.
The latest version will be made available on our website or within the platform.
 
Cookie Policy
Version: 2.0
Last updated: 14th May 2026


This Cookie Policy explains how Vereus Group Ltd uses cookies and similar technologies on our website and platform.
Vereus Group Ltd is a company registered in Scotland under company number SC839263. Our registered office is Office 19 Rosyth Business Centre, 16 Cromarty Campus, Rosyth, Fife, Scotland, KY11 2YB.
In this policy, “Vereus”, “we”, “us” or “our” means Vereus Group Ltd.


1. What are cookies?
Cookies are small text files placed on your device when you visit a website or use an online service.
Cookies and similar technologies can help websites and platforms work, remember preferences, understand usage, improve performance, provide security and support marketing or analytics.
Similar technologies may include pixels, tags, local storage, session storage and device identifiers.

 

2. How we use cookies
We may use cookies and similar technologies to:

  • operate our website and platform;

  • keep users logged in;

  • secure accounts;

  • remember preferences;

  • understand website and platform usage;

  • monitor performance;

  • identify errors;

  • improve our services;

  • measure marketing activity;

  • manage cookie consent; and

  • support business-to-business marketing.

 

3. Types of cookies we use
Strictly necessary cookies:
These cookies are needed for our website or platform to work properly.
They may be used for security, login, account access, load balancing, fraud prevention, consent management and core platform functionality.
You cannot usually disable these cookies through our cookie banner because the service may not work properly without them.
Functional cookies:
These cookies help remember choices and improve your experience.
For example, they may remember preferences such as display settings, region, language or cookie choices.
Analytics and performance cookies:
These cookies help us understand how people use our website and platform.
They may tell us which pages are visited, how users move around the site, whether errors occur and how performance can be improved.
Where required, we will ask for consent before setting non-essential analytics cookies.
Marketing cookies:
These cookies may help us understand the effectiveness of marketing activity and show relevant business-to-business advertising or content.
Where required, we will ask for consent before setting marketing cookies.
Third-party cookies:
Some cookies may be set by third-party providers we use for analytics, advertising, video, forms, scheduling, support, payment, security or embedded content.
These third parties may process cookie data according to their own privacy and cookie policies.

 

4. Cookies we may use
The specific cookies used may change over time depending on the tools and services we use.
We may use cookies or similar technologies from providers such as:

  • website hosting providers;

  • analytics providers;

  • CRM and marketing platforms;

  • payment providers;

  • support and chat tools;

  • scheduling tools;

  • embedded video or media providers;

  • security providers; and

  • platform infrastructure providers.

A detailed cookie table should be added once the website and platform cookie scan has been completed.

 

5. Managing cookie choices
Where required, we will ask for your consent before using non-essential cookies.
You can usually manage your cookie preferences through our cookie banner or cookie settings tool.
You can also control cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies.
If you block all cookies, parts of the website or platform may not work properly.

 

6. Essential cookies
Some cookies are essential and do not require consent because they are needed to provide the service you request.
For example, these may include cookies used to:

  • log users into the platform;

  • keep accounts secure;

  • remember cookie preferences;

  • process payments securely;

  • prevent fraud;

  • balance server load; or

  • provide core platform functionality.

 

7. Analytics cookies
Analytics cookies help us understand and improve our website and platform.
Depending on the analytics tools used and applicable law, some analytics cookies may require consent and some limited statistical cookies may be treated differently where they are used only by us for aggregate statistical purposes.
To keep things clear and user-friendly, we recommend offering users a choice for analytics cookies through a cookie banner or settings tool.

 

8. Marketing cookies
Marketing cookies are optional and should only be used where permitted.
They may help us measure campaigns, understand engagement and show relevant advertising or content.
Users should be able to reject marketing cookies as easily as they accept them.

 

9. Local storage and similar technologies
The platform may use local storage, session storage or similar technologies to support login, preferences, security, performance and platform functionality.
Where these technologies store or access information on a user’s device, we treat them in line with this Cookie Policy.

 

10. Changes to this Cookie Policy
We may update this Cookie Policy from time to time.
The latest version will be made available on our website or within the platform.

 

11. Contact us
For questions about this Cookie Policy, contact:
Vereus Group Ltd, Office 19, Rosyth Business Centre, 16 Cromarty Campus, Rosyth, Fife, Scotland, KY11 2YB
Email: support@vereus.co.uk

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